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Questions and Answers

What effect will the cancellation have on the subsequent dates of interpack?

interpack will remain in its usual cycle and take place in May 2023 for the next time.

Why is interpack not held as a virtual event?

With regards to complex packaging and process technology, whether individual modules or entire lines or even packaging materials, visitors want to be able to experience and touch it live in order to be able to make successful investment decisions. In the case of machines and systems, the supplier-customer relationship plays an important role, with any necessary specific adaptations and the necessary maintenance of the technology. This is all about trust, which is most likely to be built through face-to-face contact.

However, exhibitors and visitors can still find out about the latest news from the industry as well as trends and new products at www.interpack.com. All approved exhibitors will continue to be listed in the database and the "Exhibitor and Product Search". There they can actively inform visitors about their innovations. These services will be continuously developed and expanded. Thus, for interpack 2023 there will be extended online possibilities available.

How will you compensate exhibitors? / Will exhibitors get their money back?

Messe Düsseldorf will credit the exhibitors for all the invoices issued by Messe Düsseldorf (stand area, co-exhibitor fee, AUMA fee). The media fee will not be refunded because the service has already been provided (database entry, visitor advertising, etc.) We apologise for the inconvenience caused while waiting for refunds to be processed.

Exhibitors who took advantage of our special conditions offered in November will not be disadvantaged. Cancellation fees and, if applicable, down payments will be retained in full as a down payment for interpack 2023.

We cannot provide any information on contracts concluded by customers with thirdparty suppliers since these were not concluded with Messe Düsseldorf.

Please get in touch with your relevant exhibitor services contact for all other questions.

What about the exhibitors who have accepted the special withdrawal conditions already announced in November? / When will the respective exhibitors receive their refund?

Exhibitors who took advantage of our special conditions offered in November will not be disadvantaged. Cancellation fees and, if applicable, down payments will be retained in full as a down payment for interpack 2023.

Will you reimburse your customers for any costs incurred so far, as a result of booked air and rail tickets, hotel accommodation etc.?

We understand the difficult situation resulting from cancellations of this kind. Please contact the respective provider to address pending issues and find solutions. We are unable to provide any information on contracts concluded by customers with third party suppliers since these were not concluded with Messe Düsseldorf.

Will you reimburse your customers for any costs incurred so far, as a result of OOS services booked with official trade fair partners? / Will the OOS service booked with Messe Düsseldorf be cancelled automatically?

We cannot provide any information on contracts concluded by customers with third party suppliers since these were not concluded with Messe Düsseldorf.

Will exhibitors get the same stand space at the next event?

As part of the special conditions for cancellations, some exhibitors have accepted the option of paying a deposit to secure their stand space for interpack 2023. Possible changes will be discussed individually and personally by the colleagues of the project team with the exhibitors concerned.

Questions and Answers

What effect will the cancellation have on the subsequent dates of interpack?

interpack will remain in its usual cycle and take place in May 2023 for the next time.

Why is interpack not held as a virtual event?

With regards to complex packaging and process technology, whether individual modules or entire lines or even packaging materials, visitors want to be able to experience and touch it live in order to be able to make successful investment decisions. In the case of machines and systems, the supplier-customer relationship plays an important role, with any necessary specific adaptations and the necessary maintenance of the technology. This is all about trust, which is most likely to be built through face-to-face contact.

However, exhibitors and visitors can still find out about the latest news from the industry as well as trends and new products at www.interpack.com. All approved exhibitors will continue to be listed in the database and the "Exhibitor and Product Search". There they can actively inform visitors about their innovations. These services will be continuously developed and expanded. Thus, for interpack 2023 there will be extended online possibilities available.

How do visitors get the money back for purchased tickets?

Tickets for the original date of the fair lose their validity. Visitors who have purchased such tickets will be informed by e-mail that they will receive a voucher for the subsequent event. If a refund is desired, it can be requested via an online form by 31 January. The corresponding link is part of the e-mail that is expected to be sent to visitors with purchased tickets during the week of 7-11 December. Visitors can contact the Messe Düsseldorf ticket service if they have any questions:

Messe Düsseldorf Ticketservice
Sutter Dialog GmbH & Co. KG
Berthold-Beitz-Boulevard 420
45141 Essen

Tel. +49 (0) 211 4560-7600
E-Mail: ticket@messe-duesseldorf.de
Fax: +49 (0) 201 3101-9950

Will you reimburse your customers for any costs incurred so far, as a result of booked air and rail tickets, hotel accommodation etc.?

We understand the difficult situation resulting from cancellations of this kind. Please contact the respective provider to address pending issues and find solutions. We are unable to provide any information on contracts concluded by customers with thirdparty suppliers since these were not concluded with Messe Düsseldorf.