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Virtual and augmented reality are two fields that are likely to play a major role in the service sector. Thanks to these technical aids, training can be carried out or the placement of new machines in the factory can be planned with far less effort than before. Nowadays, however, the relationship between machine builder and customer is far from over with the installation of a machine. In times of smart factory and all-pervasive digitalisation, packaging machines are also becoming more intelligent. Control systems enable the prompt rectification of minor problems from a distance, resulting in shorter downtimes. In the best-case scenario, however, these do not occur in the first place thanks to timely remote diagnoses.

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