Services for your accessible Trade Fair Visit

Ein Wegweiser mit Rollstuhlsymbol zeigt den barrierefreien Zugang auf dem Messegelände

All the information you need for a convenient journey and a pleasant stay

Messe Düsseldorf is committed to making every trade fair visit as accessible as possible. From your journey and mobility aids to accessible facilities on the exhibition grounds, on this page you’ll find all the important information and services to help you plan your visit effectively.

Please note: Every Messe Düsseldorf event website also offers an interactive hall plan with search and navigation in the “Visit” menu item.

Services at a glance

Everything you need for your accessible trade fair visit

To help you plan your stay with ease, we offer a wide range of accessible services. Take advantage of practical assistance, accessible routes, and personalized support – from your arrival to your visit to the trade show.

Accessible travel

Convenient travel by public transport, rail, taxi, car or plane

Mobility aids

Rent wheelchairs and e-scooters

Accessible halls

Ground-level halls, lifts and wide routes

Accessible restrooms

Restroom facilities throughout the entire grounds

Seating and rest areas

Numerous seating options indoors and outdoors

Feedback

Share your feedback on your visitor experience

How to plan your visit

Step by step to an accessible trade fair visit

Prepare your visit easily. Here you will find all the information you need, from travelling to the services available on site. Choose the travel option that best suits you.

Incoming subway train / © Moritz Kindler

By public transport

From Düsseldorf Central Station, you can reach the exhibition grounds by bus and rail in around 25 minutes. The U78 and U79 underground lines on the lower level of the station can be reached by lift. The city rail stop MERKUR SPIEL-ARENA / Messe Nord is accessible and is served by high-floor light rail vehicles. Boarding and exiting at all platforms at this stop is almost step-free and gap-free.

The Messe Ost / Stockumer Kirchstraße stop is also accessible. From there, you can take bus 722 to the nearest entrance, East Entrance, around 700 metres away, or to South Entrance, 1.1 km away.

Rheinbahn provides information for passengers with reduced mobility, including its companion service, as well as guidance on accessible travel by public transport in Düsseldorf and a downloadable leaflet [verlinken: accessible-travel.pdf].

For all questions concerning jour journey with public transport in Düsseldorf, please contact customer service: 0049 800 6504030 (free of charge from all German networks)

By rail

Are you travelling to Düsseldorf by train? Deutsche Bahn provides information on accessible rail travel: Accessible travel

Deutsche Bahn Mobility Service Centre: +49 30 65212888

By taxi

A number of specially equipped vehicles are available in Düsseldorf for people with particular needs. Advance booking is strongly recommended.

Taxi switchboard: +49 211 333 33

Sign indicating a parking space for people with disabilities at the convention center

By car

Messe Düsseldorf provides around 20 signposted accessible parking spaces free of charge, with no time limit, on Arena-Straße at North Entrance. These spaces are available to people whose official severe disability card bears the marker "aG" or "Bl".

Please enter the following destination in your navigation system: Arenastraße, 40474 Düsseldorf. The parking spaces are on the arena side of Arena-Straße, at the level of Hall 8a. Access to the exhibition grounds is via the lifts at the MERKUR SPIEL-ARENA / Messe Nord light rail station, as the rail tracks must be crossed. Wheelchair hire is located on the ground floor of North Entrance, next to the police station.

If your disability card does not bear the relevant marker, please use the regular open visitor car parks P1 or P2. Standard charges apply. Low-floor shuttle buses run from there to all entrances, and the bus stops are designed for wheelchair users.

You can also use car parks P3 and P6 at South Entrance and the P4 multi-storey car park at East Entrance when these facilities are in use for events. Marked accessible parking spaces are available there.

Flugzeug, welches am Gangway des Düsseldorf Flughafes andockt

By plane

Düsseldorf International Airport is very well prepared for travellers with disabilities. To ensure that your journey is smooth and comfortable, please register any assistance requirements with your airline in advance. The airport provides information about its services for travellers with disabilities: Accessible travel.

Important telephone numbers at the airport

Information: +49 211 421 0

Messe Düsseldorf information counter at the airport: +49 211 421 6800

Feedback

Your opinion matters to us

Do you have comments about your visit to the exhibition grounds or suggestions for improving accessibility? Please use our feedback form.

We appreciate your understanding that we cannot implement every individual request. However, we appreciate all feedback, as it helps us continue to optimize the visitor experience for as many visitors as possible, regardless of their needs.

Feedback form

Accessibility and site plan

Our exhibition grounds

18 of Messe Düsseldorf’s halls are at ground level. The two upper floors of Hall 7 and the higher-level rooms in the convention center are accessible by elevator. All halls are equipped with accessible restrooms. There are also restaurants and bistros at ground level.

Here you will find our site map showing accessible facilities..

Messe Düsseldorf Gelände aus der Vogelperspektive

Accessibility and site plan

Our exhibition grounds

18 of Messe Düsseldorf’s halls are at ground level. The two upper floors of Hall 7 and the higher-level rooms in the convention center are accessible by elevator. All halls are equipped with accessible restrooms. There are also restaurants and bistros at ground level.

Here you will find our site map showing accessible facilities..

Hinweisschild als Wegweiser zu den öffentlichen Toiletten

Restrooms and Baby-Changing Stations

Restroom facilities

All of our halls are equipped with accessible restrooms that are freely accessible and offer ample space for a caregiver.

Baby-changing stations are available in all halls except Halls 3, 7.0, and 15–17.

Restrooms and Baby-Changing Stations

Restroom facilities

All of our halls are equipped with accessible restrooms that are freely accessible and offer ample space for a caregiver.

Baby-changing stations are available in all halls except Halls 3, 7.0, and 15–17.

Seating

Take a seat

Would you like to take a short break during your visit? No problem. There are numerous seating options in the outdoor area, and rest areas with seating are planned in the halls for every event.

Seating

Take a seat

Would you like to take a short break during your visit? No problem. There are numerous seating options in the outdoor area, and rest areas with seating are planned in the halls for every event.

Breakdown assistance

Emergency Support

If you need to inflate your wheelchair tyres or require tools during your trade fair visit, our Repair Station in front of Hall 4 is at your disposal. There you’ll find an air pump, a variety of tools, and QR codes to access the necessary instructions.

Breakdown assistance

Emergency Support

If you need to inflate your wheelchair tyres or require tools during your trade fair visit, our Repair Station in front of Hall 4 is at your disposal. There you’ll find an air pump, a variety of tools, and QR codes to access the necessary instructions.

Renting mobility aids

You can rent wheelchairs and e-scooters from Malteser Hilfsdienst e. V. at our on-site first-aid station in the North Entrance. We strongly recommend making a reservation in advance by emailing rollstuhlverleih@messe-duesseldorf.de. If you have any questions during the event, the wheelchair rental staff will be available at +49 211 4560 231. Please note that this hotline is not staffed outside of event hours.

Where
You can find the wheelchair rental service at the Malteser Hilfsdienst at the medical station on the ground floor of North Entrance, next to the police station.

When
The wheelchair rental service is open from 8:00 am to 7:00 pm during set-up, the event period and dismantling for all trade fairs held on the exhibition grounds.

Return
The mobility aid must be returned by 6:30 pm on the day of rental.

Costs
For holders of a severe disability card, the use of all mobility aids is free of charge. Without a severe disability card, there is a rental fee of €20 per day for e-scooters. If you have reserved a scooter, please bring the receipt from the ticket office with you when picking it up (see Payment). You can also rent manual wheelchairs free of charge without a disability card. A photo ID must be provided as a deposit.

Payment
The rental fee for e-scooters can be paid in cash or by debit or credit card at the ticket office (also located on the ground floor of the North Entrance). If the ticket offices are closed (e.g., during guest events), the rental fee can only be paid in cash—with exact change—at the trade show first-aid station. Online payment is not available.

Barrierefreies Restaurant/Kneipe in Düsseldorf

Accessibility in the city

Experience Düsseldorf accessibly

To help you plan and enjoy the rest of your stay in Düsseldorf, the City of Düsseldorf provides a brochure containing information on accessibility and services for travellers with disabilities.

Accessibility in the city

Experience Düsseldorf accessibly

To help you plan and enjoy the rest of your stay in Düsseldorf, the City of Düsseldorf provides a brochure containing information on accessibility and services for travellers with disabilities.

Frequently asked questions

Here you will find answers to the most important questions about accessibility on the exhibition grounds - from accessible travel and mobility aids to services and support for your trade fair visit.

Where are accessible parking spaces located?

Accessible parking spaces are available on Arena-Straße at North Entrance. Depending on the event, further marked accessible parking spaces are available at car parks P3 and P6 at South Entrance and in the P4 multi-storey car park at East Entrance.

Which halls are accessible?

18 of Messe Düsseldorf’s halls are at ground level. The two upper floors of Hall 7 and the higher-level rooms in the convention center are accessible by elevator. All halls are equipped with accessible restrooms. There are also restaurants and bistros at ground level.

Are there accessible toilets on the exhibition grounds?

Yes. All of our halls are equipped with accessible restrooms that are freely accessible and offer ample space for a caregiver. Most halls also provide baby changing facilities.

Who can I contact if I have questions?

The Messe Düsseldorf service team is happy to help with questions about your accessible trade fair visit. During the event period, Malteser Hilfsdienst is also available for questions about wheelchair and e-scooter hire.

Do you have questions? We are happy to help.

Messe Düsseldorf contact

You can reach the Messe Düsseldorf contact team using the following telephone number and email address.

Telephone: +49 211 456001
Email: info@messe-duesseldorf.de